Frequently Asked Questions
Everything you need to know about shopping at Shop Cap City.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are attached to receive a full refund.
How do I determine my hat size?
We provide a comprehensive size guide on each product page. You can measure the circumference of your head using a soft measuring tape to find your perfect fit.
Do you ship internationally?
Yes, Shop Cap City ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.